Returns/ Refund Policy
At WePrep we stand behind our product 100%. If your meals are damaged please take a photo of the meals in question and email them to: firstname.lastname@example.org
We will gladly replace those meals on your next order free of charge or we can issue you a coupon for the monetary value of the meals to be used towards a future order. Please specify which meals they are in the special comments section on the order notes section the next time you place an order if you want them replaced or please contact us at email@example.com or call us at 484-284-1188 to have a coupon issued. If a meal arrives with a small incision on the plastic lid this is not considered damage. Damaged meals are specifically meals that are entirely open with the contents of them outside of the original meal tray.
In regards to spoiled packages; typically a package spoils if it is in transit for several days.
Email us at firstname.lastname@example.org or call us at 484-284-1188. Please include pictures. If we find that your package was in transit for more than 48 hours we will resend the package at no charge to you or issue a coupon for the full transaction price to be used on a future order. If a package is delayed due to the courier we ask that you always accept the package. If the package is refused we have no record of it ever being delivered late; therefore, we will be unable to resend another package.
Although this is very uncommon, if a custom meal has a missing item i.e. protein, carbohydrate, or vegetable we will refund 70% of the total meal price for a missing protein and 15% of the total meal price for a missing carbohydrate or vegetable.
Unfortunately, we do not accept return shipments and do not grant full refunds.